In today’s world of mobile delivery apps that will bring dinner right to your door, or e-readers that allow you to digitally carry around hundreds of books at a time, consumers demand more digital experiences. Therefore, companies must continue to improve upon their technologies and customer experiences.
So, what does this mean for the mortgage industry? In a recent National Housing Survey by Fannie Mae, when asked how to make the mortgage process easier, 27% of borrowers responded that they would like to see a reduction in paperwork.
At Norcom Mortgage, responding to our borrowers needs and wants, while working within a highly regulated industry, is key. We want to improve each of our borrowers’ customer experiences, which is why we have rolled out our electronic closing platform, dubbed Swift Sign. Offering this digital solution will streamline the closing process, saving both time and paper.
Mike Dimech, SVP Operations Manager, stated, “Norcom Mortgage is excited and proud to be the first CT-based lender to offer electronic closings to our customers. By maintaining a true, 100% digital loan process, our borrowers will see drastic improvements over the traditional paper mortgage process while Norcom will further develop our internal efficiencies. We look forward to growing our partnership with Pavaso while enhancing the customer experience for our borrowers.”
As Dimech mentioned, Norcom has partnered with Pavaso, a Texas-based company that provides an all-in-one digital mortgage closing solution; a platform that improves communication and efficiency. This partnership will further solidify Norcom’s mission to provide lending solutions tailored to meet the needs of a 2018 borrower.
For more information on the Fannie Mae National Housing Survey, click here:
For more information on Norcom’s partnership with Pavaso, click here: